Produkt zum Begriff Service:
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Service Management
Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. This edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy. Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today. Services Management is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.
Preis: 53.49 € | Versand*: 0 € -
Business and Management Consulting
Gain consulting insights into business decision-making in today’s environmentBusiness and Management Consulting, 6th Edition, by Wickham and Wilcock, first published as Management Consulting over 20 years ago to guide students through the consultancy process. This edition, renamed Business and Management Consulting, reflects the way in which the consulting world has changed over the past two decades - new digital technologies have made information more accessible and changed the way businesses have to operate, so management consultants need to have a wider view of their client company.Management consulting remains a popular career choice but undertaking a consulting project for the first time can seem daunting for a student or new professional. This book continues to offer a practical guide to balancing theory and practice, while also giving tips and techniques to the more seasoned practitioner, so is ideal for anyone who is undertaking a consulting project. This is delivered from the accumulated knowledge and insight of the authors and contributors, who all have been consultants.The 6th Edition has been revised to reflect how new technologies for communication and information gathering have changed the way in which consultants operate. It also includes more insights into how businesses take decisions that impact consulting projects in today’s faster paced, more volatile environment.Key features A comprehensive introduction to the best practice in conducting a consulting project Key insights into how best to tackle the challenges that arise Case studies from across a wide range of industries at the end of each chapter and a long case study running throughout the book Help in choosing and developing a career in consultancy Extensive references and further reading to underpin a student’s knowledge In the Preface, several ‘pathways’ are provided for the different types of project a student may be required to undertake, taking into account their academic level and previous experience Throughout the chapters, the key ideas are highlighted to aid the reader in navigating the book New to this edition More information on how to sell a consulting project Further detail on ways to manage the project tasks with specific tools Specific tools for analysis of digital communications such as websites and social media Techniques for minimising the risks the consultant may face New case exercises, based on real consulting projects, to put tools and techniques into practice Louise Wickham has over 35 years business experience, both within companies and as a consultant, working for a wide range of consumer-facing businesses and the not-for-profit sector. Jeremy Wilcock is Lecturer in International Marketing at the University of Hull. He has 27 years industrial experience with a major multi-national where he worked on numerous internal consultancy projects. He has lectured regularly in subjects including strategic management and business analysis at undergraduate and postgraduate level, and has supervised student consulting projects.Pearson, the world’s learning company.
Preis: 53.49 € | Versand*: 0 € -
HP 4 Jahre Priority Management Plus Service
HP 4 Jahre Priority Management Plus Service
Preis: 128.62 € | Versand*: 4.99 € -
Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management
Get the Right IT Services, on the Right terms, Without Hassles or Overpaying To gain the full benefits of technology—and avoid the staggering costs of technology failure—you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it. You’ll learn how to ensure service quality, anticipate vulnerabilities, improve reliability, and link IT directly to business performance. Taylor explains ITSM from a true business point of view, cutting through jargon and helping you drive value without becoming overly technical. She gives you powerful tools for negotiating IT services more effectively, improving IT ROI, and escaping “captivity” to either internal or external IT providers. Coverage includes • Recognizing what excellent IT service looks like and assessing what you’re getting now • Selecting the best IT service providers and services for your needs • Spotting and rectifying trouble with internal or external supplier relationships • Making sure you don’t pay for services you don’t need • Negotiating services, requirements, levels, price, quality, and delivery • Leveraging ITSM practices without losing focus on the business • Creating business-focused service reports and scorecards that focus on what matters most
Preis: 16.04 € | Versand*: 0 €
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Wie lautet der Name des Netzwerkdienstes "Service Host Network Service"?
Der Name des Netzwerkdienstes "Service Host Network Service" lautet "svchost.exe".
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Was erwarten Kunden vom Service?
Kunden erwarten in erster Linie eine schnelle und effiziente Lösung für ihre Anliegen. Sie möchten freundlich und kompetent behandelt werden und erwarten eine hohe Servicequalität. Kunden legen auch Wert auf eine persönliche und individuelle Betreuung, die ihre Bedürfnisse und Wünsche berücksichtigt. Zudem erwarten sie Transparenz und klare Kommunikation während des gesamten Serviceprozesses. Letztendlich möchten Kunden das Gefühl haben, dass ihre Zufriedenheit und ihre Anliegen ernst genommen werden.
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Wie können Prozesse und Tools im IT Service Management effizient eingesetzt werden, um die Servicequalität zu verbessern?
Prozesse und Tools im IT Service Management können effizient eingesetzt werden, indem klare Arbeitsabläufe definiert und automatisiert werden. Durch regelmäßige Überwachung und Analyse der Prozesse können Schwachstellen identifiziert und verbessert werden. Die kontinuierliche Schulung der Mitarbeiter im Umgang mit den Tools trägt ebenfalls zur Steigerung der Servicequalität bei.
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Wie können Unternehmen das Service Management verbessern, um die Kundenzufriedenheit zu steigern und die Effizienz zu erhöhen?
Unternehmen können das Service Management verbessern, indem sie auf die Bedürfnisse und Anliegen der Kunden eingehen, effektive Kommunikation sicherstellen und kontinuierlich Feedback einholen. Durch die Implementierung von Automatisierung und Technologie können Prozesse optimiert und die Effizienz gesteigert werden. Schulungen und Weiterbildungen für Mitarbeiter helfen dabei, die Qualität des Kundenservice zu verbessern und die Zufriedenheit der Kunden zu erhöhen.
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HPE Intelligent Management Center Service Health Manager
HPE Intelligent Management Center Service Health Manager - Lizenz - ESD - Win
Preis: 5637.17 € | Versand*: 0.00 € -
Service Management: An Integrated Approach to Supply Chain Management and Operations
Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as: Service SCM methods and approaches Focusing on customers and their service purchase behavior Service productivity Managing public and private nonprofit service organizations Vehicle routing and scheduling Ethical challenges to SCM Service Management will be an invaluable resource for senior and mid-level managers throughout any service organization, and for students and faculty in any graduate or upper-level undergraduate program in service management, service operations management, or operations management
Preis: 54.56 € | Versand*: 0 € -
Service Tablett Service Platte
Service Tablett Service Platte
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Business and Management Consulting
Gain consulting insights into business decision-making in today’s environmentBusiness and Management Consulting, 6th Edition, by Wickham and Wilcock, first published as Management Consulting over 20 years ago to guide students through the consultancy process. This edition, renamed Business and Management Consulting, reflects the way in which the consulting world has changed over the past two decades - new digital technologies have made information more accessible and changed the way businesses have to operate, so management consultants need to have a wider view of their client company.Management consulting remains a popular career choice but undertaking a consulting project for the first time can seem daunting for a student or new professional. This book continues to offer a practical guide to balancing theory and practice, while also giving tips and techniques to the more seasoned practitioner, so is ideal for anyone who is undertaking a consulting project. This is delivered from the accumulated knowledge and insight of the authors and contributors, who all have been consultants.The 6th Edition has been revised to reflect how new technologies for communication and information gathering have changed the way in which consultants operate. It also includes more insights into how businesses take decisions that impact consulting projects in today’s faster paced, more volatile environment.Key features A comprehensive introduction to the best practice in conducting a consulting project Key insights into how best to tackle the challenges that arise Case studies from across a wide range of industries at the end of each chapter and a long case study running throughout the book Help in choosing and developing a career in consultancy Extensive references and further reading to underpin a student’s knowledge In the Preface, several ‘pathways’ are provided for the different types of project a student may be required to undertake, taking into account their academic level and previous experience Throughout the chapters, the key ideas are highlighted to aid the reader in navigating the book New to this edition More information on how to sell a consulting project Further detail on ways to manage the project tasks with specific tools Specific tools for analysis of digital communications such as websites and social media Techniques for minimising the risks the consultant may face New case exercises, based on real consulting projects, to put tools and techniques into practice Louise Wickham has over 35 years business experience, both within companies and as a consultant, working for a wide range of consumer-facing businesses and the not-for-profit sector. Jeremy Wilcock is Lecturer in International Marketing at the University of Hull. He has 27 years industrial experience with a major multi-national where he worked on numerous internal consultancy projects. He has lectured regularly in subjects including strategic management and business analysis at undergraduate and postgraduate level, and has supervised student consulting projects.Pearson, the world’s learning company.
Preis: 53.49 € | Versand*: 0 €
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Was gehört zu einem guten Service?
Was gehört zu einem guten Service? Ein guter Service zeichnet sich durch Freundlichkeit und Hilfsbereitschaft aus. Zudem ist eine schnelle Reaktionszeit und Lösungsorientierung wichtig, um Kunden zufriedenzustellen. Eine klare Kommunikation und Transparenz sind ebenfalls entscheidend, um Missverständnisse zu vermeiden. Nicht zuletzt spielt auch die Qualität der angebotenen Produkte oder Dienstleistungen eine große Rolle für einen guten Service.
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Ist der Mercedes-Service überzogen worden?
Es ist schwierig, diese Frage pauschal zu beantworten, da der Mercedes-Service von verschiedenen Faktoren abhängt, wie z.B. dem Modell des Fahrzeugs, dem Kilometerstand und den individuellen Wartungsbedürfnissen. Es ist ratsam, die Empfehlungen des Herstellers zu befolgen und regelmäßige Inspektionen durchzuführen, um die Lebensdauer des Fahrzeugs zu erhalten. Es kann jedoch auch vorkommen, dass bestimmte Serviceleistungen nicht unbedingt erforderlich sind und möglicherweise übersprungen werden können, wenn dies mit einem Fachmann besprochen wird.
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Was ist ein Valet Parking Service?
Ein Valet Parking Service ist ein Service, bei dem Kunden ihre Autos an einem bestimmten Ort abgeben können, um von einem professionellen Fahrer geparkt zu werden. Der Fahrer parkt das Auto sicher und holt es später wieder ab, wenn der Kunde es benötigt. Dieser Service wird oft in Hotels, Restaurants, Einkaufszentren oder Flughäfen angeboten, um den Kunden einen bequemen und stressfreien Parkservice zu bieten. Valet Parking kann gegen eine Gebühr oder kostenlos angeboten werden, je nachdem, wo der Service angeboten wird. Insgesamt bietet Valet Parking den Kunden eine bequeme Möglichkeit, ihr Auto sicher zu parken, ohne sich um die Parkplatzsuche kümmern zu müssen.
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Was ist das Service-Tool V3400?
Das Service-Tool V3400 ist eine Software, die speziell für Canon-Drucker entwickelt wurde. Mit diesem Tool können verschiedene Wartungs- und Diagnosefunktionen an Canon-Druckern durchgeführt werden, wie zum Beispiel das Zurücksetzen des Tintenzählers oder das Einstellen der Druckkopfausrichtung. Es ermöglicht es den Benutzern, Probleme mit ihren Druckern selbst zu beheben, ohne auf professionelle Hilfe angewiesen zu sein. Das Service-Tool V3400 ist ein nützliches Werkzeug für die Wartung und Pflege von Canon-Druckern.
* Alle Preise verstehen sich inklusive der gesetzlichen Mehrwertsteuer und ggf. zuzüglich Versandkosten. Die Angebotsinformationen basieren auf den Angaben des jeweiligen Shops und werden über automatisierte Prozesse aktualisiert. Eine Aktualisierung in Echtzeit findet nicht statt, so dass es im Einzelfall zu Abweichungen kommen kann.